FREQUENTLY ASKED QUESTIONS

Here's some FAQs about the online shop and ordering, any problems, feel free to pop an email using the button below.

DO YOU DELIVER?

Yes, orders are shipped via Royal Mail Tracked services.
Shipping is £2.50 on all orders over £20, and £3.50 on all orders under £20.
Tracked24 is also available for a speedier delivery of sweets.

HOW SOON CAN I GET MY SWEETS?

Orders placed Sunday to Thursday are dispatched same day or next day.

Orders placed on Friday & Saturdays are dispatched on Friday or Monday.

If you need pic n mix urgently, please do choose Tracked24 as the delivery method.

We understand no-one wants any delay waiting for sweets!

DO YOU SHIP INTERNATIONALLY?

Yes of course, again the shipping calculated when you checkout, with European postage starting at just £6.

CAN I PERSONALISE PRODUCTS?

Yes you can, there is a section of products which can all be personalised!

I HAVEN'T RECEIVED MY ORDER YET, WHERE IS IT?

If your order has been dispatched (you will have received a dispatch confirmation email) then it is on it's way and now safely in the hands of Royal Mail, you can find your tracking number on the dispatch confirmation email.

WHAT SWEETS ARE AVAILABLE?

With some products, you can choose your sweet options. With these products, there will be an up to date list on the product page, reflecting stock levels.

MY ORDER IS A GIFT, DO YOU PUT A RECEIPT IN THE BOX?

All packages are sent with no receipt / invoice, ideal to be sent straight to the recipient! There is a little note card inside  the box, contain best before information and ingredients list.

AH, I'VE GIVEN YOU THE WRONG ADDRESS!

Please get in touch ASAP via email.
If it's not too late, we'll be happy to amend, however if your parcel is returned due to an incorrect address, then it will be subject to redelivery fee.

HOW DO I SEND PRODUCTS TO DIFFERENT ADDRESSES?

That's no problem at all, just place them as separate orders and that will all be sorted.

HOW LONG TO THE SWEETS / CHOCOLATE LAST FOR?

Most sweets have a best before date of 1 year to 18 months, however as they are not in 100% airtight bags when sent, consumption is advised within 9 months, but the date will be confirmed on the order note inside the box.

CAN I CHOOSE THE DATE MY ITEM IS DELIVERED?

We are pleased to now offer a "delayed delivery" service.

When completing your address details, you can choose from ASAP or choose a delivery date. This field appears if you pay via the website, if you pay via PayPal, please pop us a note for a delayed dispatched.
If you would like a note adding on the outside of the box, "do not open until....." just pop this in the notes box too.

 

Warwickshire, UK (and sending sweets anywhere!)

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©2020 by Lisa's Sweet Treats.